Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your products reach you safely:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

• International Shipping: 7–14 business days (availability may vary by country)

Delivery times may vary depending on your location and the shipping provider.

Shipping Rates

Shipping costs are calculated at checkout based on your order value, delivery address, and selected shipping method.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number so you can monitor the status of your delivery.

Delays & Exceptions

While we strive to deliver on time, unexpected delays may occur due to factors outside our control (such as customs, weather, or courier delays). If your order is delayed, our support team will keep you updated.

Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, please contact us at [info@primoamericans.com] within 7 days so we can assist you with a replacement or refund.