FREQUENTLY ASKED QUESTIONS
Yes, absolutely. At Primo, we ensure that all product images accurately represent the item you’ll receive. What you see is what you get — no surprises. If there are any variations (like color or packaging), they will be clearly mentioned in the product description.
You can view and download your sales receipt from your Primo account dashboard. Simply log in, go to “My Orders”, select the relevant order, and click “View Invoice” or “Download Receipt.” A copy is also sent to your email after purchase.
To return an item, log in to your Primo account, go to “My Orders,” select the item you want to return, and click “Request a Return.” Follow the instructions provided. Make sure the item is unused, in its original packaging, and returned within our return window. For full details, please visit our Return Policy page.
Yes, we regularly restock popular items. If a product is marked as “out of stock,” you can sign up for a restock notification on the product page. We’ll email you as soon as it becomes available again.
We currently ship orders to all major regions and locations supported by our delivery partners. During checkout, you can enter your address to see if shipping is available in your area. For more details, please visit our Shipping Information page.